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CASE STUDIES - Customer Feedback on Our Products

Dear Anna,

Thank you very much for your help in dealing with my request for a hearing aid boost.

Thank you also for your kind and friendly manner when I called and the efficient way in which you helped me.

I am very grateful to the Dove Company in these difficult times and would always recommend you.

Yours sincerely 

Mr M Shaw , Lichfield

Hi Rebecca,

I just wanted to thank you again for taking such good care of my mum Edna Bradley.

She is very happy with the hearing aid and cannot believe the level of service you provided. It’s a great help to me to know that she need not worry anymore about any hearing issues!

Thank you so much. Best wishes

Andrew Bradley, Lichfield

I just wanted to say a huge thank you for giving me my life back, as I am only in my early fifties I was a little embaressed about my poor hearing & for years have just struggled on trying to get by. My situation was getting worse to the point that I would avoid people on dog walks as I couldn't hear a word they were saying. 

I was recommended by a friend to come to you & it's the best thing I have ever done. From the moment I walked through the door I was made to feel very comfortable & the professional service I received was fantastic, nothing was too much trouble. 

The before & after care is faultless & the product is outstanding & very discreet.

In the morning I roll out of bed& the first thing I do is put my hearing aids in so thatI can come downstairs, make the tea & hear the news without having the TV on so loud it wakes everyone up. 

I call my hearing aids my world because when I put them in I can't help saying "Hello World". The downside to my new hearing aids is that I can hear my husband slurp his tea, I may need a new husband !!!.

Seriously thank you so much 

Mrs Pountney, Staffordshire

Just a quick thank youfor the excellent serviceyou provided to me with my recent microsuction procedure. 

You were very understanding and showed a excellent caring attitude.

Many Thanks

Mr Whitehouse, Cannock

Dear Rebecca, Neil & Team,

I just wanted to say a Big Thank You for the amazing service I received when I recently plucked up the courage to have my hearing tested. As I thought I did require Hearing aids which in itself can be a mine field. Your knowledge of the products along with the caring way in which you dealt with my many questions and fears made the whole experience so easy.

Many Thanks Colette

Mrs Malbon, Cheadle

I would just like to say thank you for the exceptional service provided  by your Lichfield Branch yesterday.
 
Not only did they manage to resusicate my husband's 'broken' Starkey Hearing Aid, whilst he was in hospital but also deliver it to our home.
 
Above and beyond. Thank you.

Mrs J Ford , Upper Longdon

Rebecca and Neil are so knowledgeable, friendly and helpful that they make the whole process of overcoming hearing loss very manageable through their support.

I have moved from their Staffordshire base but travel back to see Rebecca when necessary - and always have a warm welcome.

Mrs J Preece , Leicestershire

Thank you for removing the wax

I can hear well again after months of blocked ears will recommend you to others

Thanks again L Marshall

Mr L Marshall , Staffordshire

I have just purchased my hearing aids from Dove Hanley premises. After having a month's trial. The difference it has made to me is marvelous. The professional expertise of all the staff was reassuring and friendly. As soon as you walked in the door you were put at ease with a pleasant receptionist.
Neil and Rebecca explained everything and there was no pressure to sell, their concern was that I was happy with my new aid.
It was money well spent. Not just for me but for the family. Now I can hear a lot better, no more shouting, no more tv to loud. I now can join in a conversation at last, thank you.

Mr W Lockett, Stoke on Trent

Dear Neil & Rebecca,

This is just to thank you for the service over many years. Not only efficient but friendly and unassuming, with none of the airs so many professionals give themselves as loftier beings. 

Best wishes to the business and to yourselves.

Mr Fogarty, Derbyshire