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CASE STUDIES - Customer Feedback on Our Products

I would just like to say thank you for the exceptional service provided  by your Lichfield Branch yesterday.
 
Not only did they manage to resusicate my husband's 'broken' Starkey Hearing Aid, whilst he was in hospital but also deliver it to our home.
 
Above and beyond. Thank you.

Mrs J Ford , Upper Longdon

Rebecca and Neil are so knowledgeable, friendly and helpful that they make the whole process of overcoming hearing loss very manageable through their support.

I have moved from their Staffordshire base but travel back to see Rebecca when necessary - and always have a warm welcome.

Mrs J Preece , Leicestershire

Thank you for removing the wax

I can hear well again after months of blocked ears will recommend you to others

Thanks again L Marshall

Mr L Marshall , Staffordshire

I have just purchased my hearing aids from Dove Hanley premises. After having a month's trial. The difference it has made to me is marvelous. The professional expertise of all the staff was reassuring and friendly. As soon as you walked in the door you were put at ease with a pleasant receptionist.
Neil and Rebecca explained everything and there was no pressure to sell, their concern was that I was happy with my new aid.
It was money well spent. Not just for me but for the family. Now I can hear a lot better, no more shouting, no more tv to loud. I now can join in a conversation at last, thank you.

Mr W Lockett, Stoke on Trent

Dear Neil & Rebecca,

This is just to thank you for the service over many years. Not only efficient but friendly and unassuming, with none of the airs so many professionals give themselves as loftier beings. 

Best wishes to the business and to yourselves.

Mr Fogarty, Derbyshire

Rebecca,
I just wanted to thank you for your patience, understanding and general all round professionalism.
I was reflecting on the way home about how well you have looked after me over the past few years and realised I've probably never expressed my gratitude.
So "Thank-you"
Regards
Chris

Mr C Wilber, Allestree

A big big thank you to Rebecca and Neil.

I am still amazed by all the sounds I can now hear. My life has been changed. My hearing aids are my most precious possession. Even hearing my cat chomping and slurping his food is a joy to me!!! I didn't realise he made any noise eating!

Again thank you. Val Rawlings 

Mrs V Rawlings, Lichfield

Just a quick letter to say thank you very much to Rebecca for doing a superb job of fitting the hearing aids for me. As both Neil and Rebecca know, I have trialled several pairs with Bluetooth technology over the years, and I am pleased to say they have surpassed my expectations.

No doubt I will need some fine tuning from time to time, but generally I have a fair bit of control with the lovely mobile unit. I can take so much more control of what I want to hear.

Coupled with the brilliant media unit, I can now ditch my headphones that I have used with my previous CIC aids, and I am now able to hear clearer whilst still having a degree of conversation with others around me.

10/10. Thanks to you both. 

Mr Barnfield , Swadlincote

A lovely thank you card received from Miss Turnbull.

Thank you

Miss P Turnbull , Stoke on Trent

For years I have been unable to come to terms with wearing a hearing aid. I picked up several leaflets about hearing aids in hope to find how I can cope. I Called into  the Dove Hearing Centre in Hanley. The receptionist was very friendly and polite also answering a few questions, she then booked me an appointment to see the Audiologist.

On the day of my appointment I was met by a smart young lady. I was given a hearing test and then we sat  and discused my problems I was made to feel quite comfortable and she said she would help me all she could. We discussed different hearing aids she suggested a type of hearing aid which she tried on my ear, we then put our coats on and went outside so that I could witness everyday sounds. I was very comfortable with what I encountered.

I ordered that paticular model on a 30 day trial after 2 weeks I went back for minor adjustments. Thanks to Dove Hearing I am very happy and comfortable wearing my aid daily.

I would like to offer my sweet thanks for all you help and kindness shown me. Thank you

Mr J Foster , Stoke on Trent